9oxo Terms & Conditions

Account Responsibility

By registering on 9oxo, you accept full responsibility for your account. Your login credentials are personal and must not be shared with anyone. You are liable for all activity conducted under your account, including deposits, bets, and withdrawals. If you suspect unauthorized access, contact our support team immediately at [email protected].

9oxo reserves the right to verify your identity at any time. You must provide accurate personal information during registration. Providing false details may result in account suspension and forfeiture of funds.

Eligibility & Age Verification

You must be 18 years or older to open and maintain an account with 9oxo. By playing, you confirm you meet this age requirement in your jurisdiction. We conduct age and identity checks during registration and before your first withdrawal.

Players from certain countries or regions may be restricted from accessing 9oxo services. It is your responsibility to verify local laws before registering. 9oxo does not accept players from jurisdictions where online gambling is prohibited.

Deposits & Withdrawals

Minimum & Maximum Limits

The minimum deposit on 9oxo is ৳200. There is no maximum deposit, but 9oxo reserves the right to impose limits on individual accounts. Minimum withdrawal is ৳700, and the daily withdrawal limit is ৳70,000 per account.

Deposit Processing

Deposits via bKash, Nagad, Rocket, Bank Transfer, and Upay are processed within 3 minutes. In rare cases, delays may occur due to network issues or bank processing times. Check your account balance before contacting support.

Withdrawal Processing & KYC

Your first withdrawal requires Know Your Customer (KYC) verification. You must provide a valid government-issued ID (National ID, Passport, or Driving Licence) and proof of address. Our KYC team reviews submissions within 2 hours.

After KYC approval, withdrawal requests are processed within 13 minutes during business hours. Bank holidays and network congestion may extend this timeframe. Withdrawals to the same payment method you used for deposits are prioritized.

Bonus & Promotion Terms

9oxo offers bonuses including the Welcome Bonus, Reload Bonuses, and Daily Cashback. All bonuses are subject to specific terms:

• Welcome Bonus: Up to 195% on your first deposit, capped at ৳19,000. Requires 10x wagering on eligible games before withdrawal.
• Bonus Wagering: Bonus funds must be wagered 10 times before conversion to real money. Certain games may contribute differently toward this requirement.
• Bonus Validity: Bonuses expire 7 days from issue. Expired bonuses cannot be reactivated or transferred.
• Withdrawal Restrictions: Until wagering is complete, bonus funds remain locked. Only real balance can be withdrawn.
• Cashback & Referral: Daily cashback (1.2%) and referral bonuses (৳125 per successful referral) are non-withdrawable until wagered. Terms apply per campaign.

9oxo reserves the right to cancel or modify promotions at any time. Bonus abuse, such as placing abnormally large bets followed by cancellation, may result in account restriction or bonus forfeiture.

Game Rules & Fair Play

All games on 9oxo are provided by licensed third-party software providers including PG Soft, JILI, CQ9, Playtech, Evolution, and FA Chai. Each game operates according to its own rules and Return to Player (RTP) percentage, which is clearly displayed before play.

Fair Play Guarantee: All games use certified Random Number Generators (RNG) and are regularly audited for fairness. You can view each game's RTP and rules within the game lobby. Disputes regarding game outcomes are resolved by the game provider's records.

Prohibited Conduct: You may not use automated bots, exploit bugs, or engage in collusion to gain unfair advantage. Detection of such activity results in immediate account suspension and fund forfeiture.

Account Closure & Suspension

You may request account closure at any time by contacting support. All remaining funds will be paid out within 2 business days, less any pending bonuses.

9oxo reserves the right to suspend or close accounts for violation of these Terms, including fraudulent activity, underage play, multiple accounts, or breach of responsible gaming limits. Suspended accounts lose access to all funds.

Self-exclusion tools are available on your account page. You can set deposit limits, loss limits, or request a temporary account freeze for 24 hours to 6 months.

Limitation of Liability

9oxo is provided "as is" without warranty. We are not liable for losses resulting from connection failures, server downtime, or third-party payment processor errors. Your sole remedy for service interruption is a credit for missed play time.

By accepting these Terms, you waive the right to pursue claims against 9oxo in court, except where prohibited by law. Disputes are resolved through our internal complaint process first, followed by independent arbitration if necessary.

Contact & Disputes

For account issues, bonus questions, or disputes, contact 9oxo Support:

• Email: [email protected] (response within 24 hours)
• Live Chat: Available 24/7 on our website and mobile app
• Response SLA: Support responds to all inquiries within 1 business day

All disputes must be reported within 30 days of the incident. 9oxo will investigate and provide a written decision within 14 days. If you remain unsatisfied, you may escalate to our independent complaints handler.